09/12/2009- buy imac from Mac City
23/12/2009- notice the yellowish color on the bottom right side of the screen
25/12/2009- send back imac to mac city
09/01/2010- get back imac from mac city- still have the problem(reason i get from Mac City-its normal on these 21.5 inch new imac, the apple malaysia would not guarantee this problem will not happen if change new imac for me, so they only change my current lcd, they told me to call 1-800-803-636 to settle the problem. Useless retailer cant even help me solve the problem, in the end i need to settle the problem myself, really regret buy from this shop. When they want your money they say everything also can, after get ur money u have to settle problem urself)
13/01/2010- call 1-800 803-638 apple malaysia support to complaint regarding this matter, after half an hour troubleshoot on the phone, they ask me send to KLCC Machine for repair.
17/01/2010- send imac to KLCC Machines
20/01/2010- KLCC Machines email me and acknowledge about this problem and they said will change the LCD again for me.
28/01/2010- Get call from KLCC Machine and told me the problem still there after replace new LCD. A representative will call me in 3 weeks time to help me settle the problem, however i can get back the imac from GARDEN Machine the next day.
29/01/2010- Collect the imac from The Garden Machines
05/03/2010- Call KLCC Machine to ask why no one call me to settle this problem, as promise in 3 weeks there will be a representative from Apple to call me. They ask me to forward the email for them to follow up.
29/03/2010- call 1-800 803-638 apple malaysia support to complaint regarding this matter, after talk talk on the phone, they ask me to send in for last repair. Case Number: 149653437
04/04/2010- Send to Machines Store in The Garden for 3rd time repair.
14/04/2010- Call Machines Store for the repair status, they told me still in process.
21/04/2010- Call Machines Store for the repair status, instead ask me to call the HQ directly, so call HQ, they told me still in process.
27/04/2010- Call Machines Store for the repair status, instead ask me to call the HQ directly, so call HQ, they told me still in process.
28/04/2010- Get call from Machines can collecf the imac
01/05/2010- get back imac from Machines